I encountered the same problem as I’m sure many others did (particularly given that Microsoft issuedĪ support document the same day the latest upgrade shipped that explains the way out). I wish you were the only affected party, but I’m afraid you’re not alone. The solution is to launch Outlook to rebuild the identity, but when i do that, the loop starts over. Okay, so I do that and then I’m told that my identity is older than the version of Outlook that I’m now using.
When it completes I’m then told that there’s a problem with the Office database and I have to rebuild it. I do that and some tool appears that updates my identity. When I try I’m told that I must update my Office database.
I installed the latest Office 2011 update and now I can’t open Outlook. Reader Charles Dane has entered a hellish loop of Microsoft’s design.
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